Guests & Clients
Relationships
One record for every guest, client, vendor, and partner — with pipelines, opportunities, and a full activity timeline.
- 33+ hospitality relationship types
- Kanban pipelines
- Unified timeline
Hospitality starts here.
The Operating System
for Hospitality.
Build your website, sell tickets and reservations, take payments, manage guests, run operations and understand the business — from one platform. Mait runs across all of it.
Websites & hostingTomaitre TicketsTomaitre PaymentsGift cardsDining & kitchenFOH & check-inFinance & reporting
Limited private rollout Onboarded with the Tomaitre team Every module included
What Tomaitre does
Your website, your tickets, your money, your operation.
Eight connected capability groups on one data model — so the thing you sell online is the same record the kitchen cooks and the books reconcile.
Websites & Consumer Experience
Live
Build and run your hospitality website in Tomaitre — connected directly to your operations. Not a template builder.
- Branded sites on your own custom domain, hosted by us
- Shows, experiences, performers, dining and menu pages
- Customer accounts, wallets and integrated checkout
- Venue-specific branding on the same operating data model
Tomaitre Tickets
Native ticketing
Native ticketing on the shared hospitality operating system — not an integration with a ticketing company.
- Assigned seating, real floor plans, GA/VIP multi-tier pricing
- Seat holds, live inventory, box office and guest checkout
- Ticket issuance, QR check-in, refunds and reschedules
- Party & invitation commerce, meal selection, manifests
Tomaitre Payments
Payments & stored value
Tomaitre owns the payment workflow and operating experience; Stripe provides the underlying regulated payment rails.
- Merchant onboarding, secure card checkout, platform fees
- Webhook-authoritative settlement — never a browser's word
- Refunds, reconciliation, connected balances and payouts
- Gift cards and store credit settle against the same order
Guests & Communications
Relationships
One guest record behind every ticket, message and request — with transactional comms and a customer-service queue.
- Guests roll up onto canonical relationships, not a second CRM
- Confirmations, reminders and change notices with a delivery timeline
- Customer-service queue with SLA tracking
Dining & Kitchen
Service
Meal selection attached to the ticket, then production counts the kitchen can actually cook from.
- Required meal selection with cutoffs and approvals
- Per-service production counts by course and dish
- Allergy and dietary notes travel to the pass
Operations & FOH
The floor
Door check-in, guest manifests, checklists, tasks, scheduling and maintenance on one shared structure.
- Door and check-in against the same order records
- Guest manifest, service sequence and run of show
- Checklists, EOD reports, escalations and approvals
Finance & Reporting
The money
Settlement, fees, refunds and stored-value liability reconciled into numbers you can defend.
- Settlement and reconciliation from processor state
- Gift-card liability and credit exposure reporting
- Multi-location rollups and exportable reports
Mait
Hospitality AI
Ask what happened last night across every one of these surfaces — scoped to what you're allowed to see.
- Reads your own records, not the internet
- Drafts and proposes; a human confirms anything that changes data
- Voice, dictation and read-aloud built in
The connected operating model
One night. One record. Ten hand-offs that never break.
Separately, these are ten products you'd buy from ten companies. Together, they are the reason nothing has to be re-keyed between the website and the payout.
- 01Build your website
Branded pages on your own domain, reading live inventory.
- 02Sell the ticket
Assigned seats, tiers and holds — native, not an integration.
- 03Take payment
Card, gift card or credit; settlement confirmed by the processor.
- 04Know the guest
One guest record behind the booking, the party and the history.
- 05Capture meals & upgrades
Selections and add-ons resolved before the cutoff.
- 06Prepare the kitchen
Production counts from paid, confirmed choices.
- 07Run FOH & check-in
Door, seat, party and balance in one search.
- 08Support the customer
Requests and messages with real SLA tracking.
- 09Reconcile the money
Fees, refunds and payouts traced line by line.
- 10Ask Mait what happened
One question, answered across all of it.
Tomaitre owns the payment workflow and operating experience; Stripe provides the underlying regulated payment rails. Accounting, payroll and banking remain deliberately out of scope.
Features
Built by operators, for the whole operation.
Tomaitre isn't a point solution bolted onto a POS. It's the layer your entire business runs on.
One system of record
People, guests, vendors, locations, documents, and tasks share one normalized data model — so nothing is entered twice.
AI in every workflow
Mait drafts SOPs, answers staff questions from your own standards, and turns conversation into published work.
Permissions built for shifts
Twelve role levels from platform admin to shift lead, scoped by location and department, with a full audit trail.
Runs the day, not just the data
Briefings, checklists, EOD reports, escalations, and approvals move the shift forward on their own.
Relationships, not just contacts
Guests, clients, vendors, and partners live in one record with pipelines, activity, and lifetime value.
Costs that reconcile
POS sales, scheduled labor, recipes, and purchasing all agree — so variance is a number, not a debate.
Hospitality AI
Meet Mait.
Mait is trained on hospitality and grounded in your house standards. It answers from your SOPs, writes your next policy, builds your schedule notes, and tells you what changed while you were off.
- Answers employee questions from your own documents
- Interviews you and drafts SOPs, recipes, and policies
- Publishes drafts straight into the right module
- Surfaces the day's risks before service starts
- Works from the dashboard, the sidebar, or ⌘K anywhere
How do we close the bar on a Saturday?
Per House Standards v4: break down speed rails, log liquor counts in Inventory, run the Z-report, and complete the Bar Close checklist. I opened it for you.
Write an SOP for the new espresso machine.
Draft ready — 9 steps, allergen note, and a daily maintenance item. Publish to Documents and assign training to Baristas?
Ask Mait anything…
Platform Overview
Every module. Connected to one AI.
Seventeen departments in one workspace, sharing one data model, one permission system, and one assistant.
57
capabilities available now
29
in beta or limited rollout
1
AI across all of them
2
in active development
MaitHospitality AI
Relationships
Guests & Clients
One record for every guest, client, vendor, and partner — with pipelines, opportunities, and a full activity timeline.
- 33+ hospitality relationship types
- Kanban pipelines
- Unified timeline
Mait reads and writes across every module — so an answer in one becomes an action in another.
Interactive Module Gallery
Turn on what you need. Ignore the rest.
Filter, search, and explore every module. Admins can enable or hide any of them per role.
Labor
Scheduling
Drag-and-drop shift building with labor cost forecasting, availability, time-off, and conflict detection.
- Overtime & rest-rule alerts
- Draft vs published
- Live labor cost
Growth
Marketing
Campaigns, email, SMS, social, and reputation — with Mait drafting the copy.
- Campaign calendar
- Reputation inbox
- AI-written drafts
BetaCost Control
Inventory
Counts, par levels, waste, and variance tied straight to recipes and purchasing.
- Par-level alerts
- Waste tracking
- Theoretical vs actual
Culinary
Recipes
Costed recipes, prep sheets, allergens, and plating standards your team actually follows.
- Plate cost & margin
- Allergen matrix
- Scaled prep sheets
People
Training
Courses, quizzes, certifications, and compliance tracking for every role.
- Role-based paths
- Quiz scoring
- Compliance expiry
Insight
Analytics
Sales, labor, and operational reporting across every location in one view.
- Multi-unit rollups
- Trend detection
- Exportable reports
People
HR
Employee records, onboarding, documents, reviews, and role permissions.
- Digital onboarding
- HR record vault
- 12 role levels
Knowledge
Documents
SOPs, policies, manuals, and playbooks with versioning and read receipts.
- Version history
- Read acknowledgment
- Search everything
Comms
Messaging
Channels, DMs, threads, and mentions built for shift work — not desk work.
- Location channels
- Threads & reactions
- Mobile-first
BetaWorkflow
Automation
Triggers, escalations, and recurring work that runs itself in the background.
- Overdue escalations
- Recurring tasks
- Approval routing
Supply
Purchasing
Vendors, order guides, POs, and invoice matching without the paper pile.
- Vendor order guides
- PO approvals
- Invoice variance
Facilities
Maintenance
Equipment logs, work orders, and preventative schedules per location.
- Work order queue
- Asset history
- PM reminders
BetaRevenue
Events
Bookings, BEOs, deposits, and run-of-show tied to the relationship record.
- BEO builder
- Deposit tracking
- Run of show
Revenue
Catering
Proposals, menus, logistics, and delivery routing for off-premise business.
- Proposal to invoice
- Menu costing
- Delivery logistics
Integrations
POS
Normalized sales and timeclock data from your POS, mapped to one canonical model.
- SpotOn & more
- Sales prefill on EOD
- Labor actuals
Mait
AI
Mait sits at the center — reading every module and acting across all of them.
- Ask anything
- Draft & publish
- Operate hands-free
Hospitality Industries Served
If you serve people, it fits.
Tomaitre adapts its modules, terminology, and dashboards to your kind of operation.
Restaurants
Single unit to multi-concept groups
Hotels
F&B, housekeeping, and front of house
Entertainment
Venues, arenas, and nightlife
Franchises
Brand standards across every franchisee
Food Trucks
Lean teams, mobile operations
Breweries
Taproom, production, and distribution
Coffee Shops
Fast-paced, high-turnover teams
Country Clubs
Members, events, and dining
Wedding Venues
Events, BEOs, and vendor coordination
Resorts
Multi-outlet, multi-department
Universities
Dining halls and campus retail
Hospitals
Patient and retail food service
Corporate Dining
Contract and in-house programs
Churches
Volunteers, events, and hospitality teams
Nonprofits
Programs, volunteers, and donors
Government
Compliance-heavy food service
Tomaitre, from every side of hospitality
Find your way in.
The same platform looks different depending on where you stand in the industry.
Run a hospitality business
For businesses
Bring your operation together — one workspace, one data model, one AI.
Explore for businessesWork in hospitality
For hospitality professionals
Build your professional Tomaitre identity and connect with the industry as the platform expands.
Explore for professionalsInvited by your employer?
For team members
Learn what your Tomaitre account means, and sign in to your workplace.
What your account meansBuilt for real hospitality operations
Product proof, not testimonials we wrote ourselves.
Tomaitre is in a limited private rollout, so there are no published customer stories yet. Instead, here is what the platform actually does today — each capability labelled with its real status.
Available now
Administration workspace
One exception-driven back office for payables, vendors, compliance, payroll and tax.
Available now
Mait
The hospitality copilot that can read your records and draft your work.
Available now
Scheduling
Shift building with labor cost, availability, time off and conflict detection.
Available now
Training
Courses, quizzes, certifications and compliance tracking by role.
Available now
Workspaces
Separate, isolated workspaces for each company you belong to.
Private beta
Consumer Experience
Shows, experiences, ticketing, guest orders, menus, merch, gift cards and consumer website content.
Private beta
Reporting and analytics (Harvest)
Sales, labor and operational reporting across every location.
Private beta
Tomaitre Payments
Merchant onboarding, secure card checkout, webhook-authoritative settlement, fees, refunds and payouts.
Private beta
Tomaitre Tickets
Native ticketing — shows, seats, tiers, holds, checkout, issuance, check-in, refunds and settlement.
We don't publish customer quotes, logos or performance statistics until a customer has reviewed and approved them in writing. Until then, this is the product itself — labelled honestly.
Access
Currently available through a limited private rollout.
Tomaitre is operating with select hospitality businesses while we onboard carefully. Pricing is set with each operation during onboarding.
Live product
Tomaitre runs real restaurants, venues and events today — this is an active rollout, not a waitlist for something unbuilt.
Owner-approved access
We review each operation individually and map the modules that fit before anyone is onboarded.
Hands-on onboarding
The Tomaitre team sets your operation up with you, including migration and SOP buildout.
FAQ
Answers, before you ask.
Search everything operators want to know about running on Tomaitre.
Yes. Tomaitre works for a single operator with no team. You get Mait, documents, tasks, recipes, relationships, and reporting for yourself — and it scales the day you hire your first employee.
Integrations
Plays well with your stack.
A provider-neutral integration hub normalizes sales, labor, and supply data — so switching a vendor never breaks your reporting.
Need something else? The hub maps any provider to one canonical model.
Hire the Pros
Don't just buy software. Hire the people who run it.
Tomaitre Professional Services is our own operator-led team — implementation, SOPs, training and fractional leadership. Alongside it, independent hospitality pros compete for your work on merit. Every result is labelled, and sponsored placements never change organic ranking.
Official Tomaitre Services
Implementation, ops, marketing and AI, delivered by us.
Independent Pros
Vetted specialists ranked on completed work, not plan tier.
Transparent placement
Sponsored slots are labelled and kept out of organic results.
Delivered in-workspace
Proposals, milestones and outcomes tracked inside Tomaitre.
One platform. One AI. Every department.
Tomaitre is in a limited private rollout. Request early access, or hire the pros to set it up with you.